Estonian laws apply to returning goods bought from BeUnique online store.
Goods can be returned within 14 days as of receiving them according to § 56 Law of Obligations Act.
The customer has to inform us about returning the goods within 14 days as of receiving them via e-mail firstname.lastname@example.org.
Returnable goods have to be unused, undamaged and in its original package. The goods must have maintained its commercial appearance - undamaged labels, untorn protective film, etc.
The product cannot be returned after its package has been opened.
The seller has a right to decline the return of goods if terms of returns are ignored.
Returning costs are borne by the customer, unless goods are returned due to faulty goods or goods do not comply with the order.
Money for returned goods will be repaid to the customer immediately, but not later than 14 days as of receiving the returning application.
Goods cannot be returned, if their usage (or unusage) cannot be examined.
In case of possible complaints please contact us via e-mail email@example.com. In the e-mail please describe the complaint as accurately as possible and do not forget to include your contact information. The applicant will be contacted within 3 working days.
The customer can apply to Consumer Protection Board, who is competent to solve disputes arising from contracts if the disputed goods cost over €20 (examination of applications is for free).